Service Manager

Our friendly team at ArmsCare are looking for a Service Manager to run our Home Care service, solely with the aim to provide quality live in care to services users across the region. We are currently registered with CQC and are looking for an ambitious, passionate and an experienced professional Manager to run the service on a full time basis.

ArmsCare currently has 5 residential care homes around Kings Lynn region. We wish to strengthen our dedicated work force and, being a proactive employer, we are looking for confident individuals with panache to continually improve the service we provide. Our mission statement is to provide: "An environment in which our residents are proud where they live, our staff are proud of where they work, and our guests are proud to visit".

Reports to: Operations Director

The primary and most important aspects of the role:

· To provide high quality homecare services that support the rights of customers to live the lives they choose as far as they are able. The registered manager is directly accountable to the owner(s) and to the regulatory body

· Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality homecare to customers within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely

· Manage the safety and quality of the business in partnership with the Operational Team.

· Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures

· Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

· Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

· Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business

· Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements alongside the Operational Team.

· Be prepared to work flexibly to ensure the safe delivery of the service.