Service Manager - Holly Tree House

Service Manager - Holly Tree House

REF NWM:505

Hours: Full Time 37.5 hours per week, worked flexibly to meet the needs of the service, to include some evenings and weekends

Starting salary £37,473 per annum, rising to 39,745 after 6 month probation

Location: Holly Tree House, Bawburgh Lane, Norwich
​*A driver's license and access to a vehicle essential for this role.

​On-Call Duty:
​This role requires participation in an on-call duty rota, where you will be available to respond to urgent issues outside of regular working hours.

​What is Holly Tree House?
Holly Tree House aims to provide a safe, supportive, and collaborative alternative to acute mental health hospital admission for people with issues that may affect their mental health.

We provide short-term care for individuals facing life's challenges, offering a peaceful and supportive environment where client can focus on their well-being and begin their journey to recovery.

The short stay recovery house will support and provide interventions in the least restrictive environment consistent with people's health and social care, and safety needs. Equity of access to an alternative to admission for people is ensured.

To learn more about the services we offer at our Short Stay Recovery Houses, please click here

​We are currently recruiting for a Service Manager to lead and manage Holly Tree House. As Service Manager, you will oversee a dedicated team providing 24-hour housing support to individuals experiencing a mental health crisis, but who do not require hospital admission. Your role will involve ensuring that short-term, intensive interventions are effectively delivered to help people in crisis navigate their recovery process.

Key Responsibilities:

Lead, support, and manage a team to deliver high-quality care within a 24-hour staffed environment.

Oversee the delivery of short-term interventions aimed at reducing the impact of mental health crises.

Work closely with the Norfolk and Suffolk Foundation Trust Crisis Team and other partners as part of a multi-agency approach.

Conduct risk assessments, manage risks effectively, and ensure the safety and well-being of those in your care.

Compile and analyse data to produce monthly reports for the Integrated Care Board (ICB).

Collaborate with other Service Managers across the Short Stay Recovery Houses to share best practices and maintain consistency in service delivery.

About You: To be considered for this role, you will need:

Previous experience in managing a team, ideally within a mental health or crisis care setting.

A solid understanding of mental health issues and the challenges faced by individuals in crisis.

Experience working within a multi-agency framework, collaborating with other professionals to provide integrated care.

Strong organisational and communication skills, with the ability to manage risk and oversee service delivery.

Why Join Us?
​At Norfolk and Waveney Mind, we are dedicated to making a real difference in the lives of those affected by mental health challenges. As part of our team, you will play a crucial role in shaping the future of our services and expanding our reach. Join us in this mission-driven role and help us continue to grow and innovate.If you're passionate about mental health recovery and leadership, we would love to hear from you!

​Closing Date
​Please note, there is no formal closing date for this vacancy. We will be reviewing applications and scheduling interviews as and when suitable candidates apply, so we encourage you to submit your application as soon as possible to avoid missing out on this exciting opportunity!